1. Qualifying for AfricanArtVillage Wholesale
Prospective sellers must apply and be approved by AfricanArtVillage to sell on the AfricanArtVillage marketplace. Sellers are approved based on criteria such as brand identity, quality and pricing.
AfricanArtVillage reserves the right to approve or reject any application to join AfricanArtVillage and to refuse service to anyone, for any reason, at any time.
Completing AfricanArtVillage Wholesale orders or transactions outside the AfricanArtVillage Wholesale purchase order system is considered fee avoidance and may result in the suspension or termination of your account and subject you to other collection mechanisms. All orders on AfricanArtVillage must be placed through the AfricanArtVillage purchase order system.
3. Seller Terms
Sellers agree with the following terms:
- Fees: Sales made through AfricanArtVillage will incur a 5% transaction fee (excluding taxes and shipping costs) paid to AfricanArtVillage. You may also incur a payment processing fee if a buyer pays with a credit or debit card. Learn more about our AfricanArtVillage Payments feesTransaction and processing fees will be added to your AfricanArtVillage bill.
- Pricing: AfricanArtVillage maintains a minimum margin requirement to meet industry standards and the expectations of our retailer community.
- You agree to accurately and faithfully update the status of orders through the AfricanArtVillage purchase order system (for example, as “Approved,” “Shipped,” or “Paid”). Failure to do so is considered fee avoidance and may result in the suspension or termination of your account and subject you to other collection mechanisms.
- You agree not to use AfricanArtVillage’s features or tools to direct transactions off AfricanArtVillage All purchase orders initiated through AfricanArtVillage Wholesale must remain on AfricanArtVillage Wholesale.
- You agree to allow buyers and AfricanArtVillage to contact you via phone, email, or AfricanArtVillage’s Conversations tool regarding orders you receive. Not responding to inquiries from AfricanArtVillage within seven (7) calendar days may result in the suspension or termination of your account.
- You agree only to sell items on AfricanArtVillage that comply with AfricanArtVillage policy
4. AfricanArtVillage Refunds, Returns, and Exchanges policy
AfricanArtVillage is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop. However, there is a common refund policy for all shops on some issues:
- Money should be refund when an item is not being as described
- Money should be refund when an item has not been delivered
Before purchasing, it is best to locate and get familiar with the shop’s policy. You can also go to the Shipping & Policies tab on an individual listing page.
Specific questions about a shop’s policies are best answered by the seller via AfricanArtVillage. You can contact AfricanArtVillage prior to ordering to get clarification.
Returning an item
It’s important to have a return agreement with the seller before you ship an item back. This means you’ll want to ensure that you have the following:
- Confirmation from the seller via AfricanArtVillage’s case system that they’ll accept the return
- A return shipping address provided by the seller
- The timeframe in which the seller expects to receive the returned item
- An agreement determining which party is responsible for the cost of return shipping (the buyer or the seller)
We also recommend holding on to all records of return shipment (like tracking information or a postal receipt) in case further action is required.
Issues with a transaction
Since each seller on AfricanArtVillage runs their own shop, AfricanArtVillage is indirectly involved in transactions between individual buyers and sellers.
This also means when you encounter an issue with a transaction (such as a non-delivery or an item not being as described), we ask that you first contact the seller via AfricanArtVillage to report the issue so that a solution may be find. Because AfricanArtVillage is indirectly involved in the transaction between buyers and sellers, we are unable to issue immediate refunds for purchases. AfricanArtVillage will mediate between the buyer and the seller so that they will come to a mutual resolution.
Buyer Protection on AfricanArtVillage
AfricanArtVillage has several teams dedicated to preventing fraud in our marketplace. You can also help to ensure a smooth transaction by doing the following:
- Contact the seller via AfricanArtVillage before committing to the purchase. Getting to know your seller can help you to make an informed decision about purchasing from their shop.
- Hold on to your conversations with the seller, so you can easily access them in the event of a dispute.
- Before purchasing, read the seller’s shop policies to see their shipping services and return policies. To get to a seller’s shop policies, click Policiesat the bottom of their shop homepage .
- If your item doesn’t arrive or it doesn’t match the description in the listing, you may be able to open a case on AfricanArtVillage if you’re unable to work things out with the seller.
Buyer Case Resolution
If you’re looking to return an item or get a refund from an order on AfricanArtVillage, the first thing to do is contact the seller via AfricanArtVillage. Each seller has their own shop policies that should address issues like these.
If you’ve reached out to the seller and haven’t heard back, or if you’re unable to resolve your issue together, you can file what’s known as a “case.”
If you’ve already opened a case and you’re wondering what happens next, please contact AfricanArtVillage. With AfricanArtVillage’s case system, members work together to resolve disputes that result in a non-delivery or are not as described.
Here’s a couple of things to keep in mind:
- For orders made with AfricanArtVillage Payments, you can only use one method of dispute resolution against sellers on AfricanArtVillage. You must have an AfricanArtVillage account to open a case. That means that if you purchase an item using guest checkout, you’ll have to register for an account on AfricanArtVillage before you can file a case.
- To learn how to open a case for an order placed on an AfricanArtVillage-powered website, please take a look at this article.
If your order has a processing time, you can open a case until either:
As a seller on AfricanArtVillage, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. This includes:
- Whether or not you accept returns
- The time frame in which you may accept a return
- Who will pay for the cost of return shipping for any items that are sent back to you;
If you enter into a return agreement with a buyer via AfricanArtVillage’s case system, we require you to fulfill that agreement. This may include:
- Issuing a refund for the returned item(s)
- Providing AfricanArtVillage with proof of shipping for a replacement item
If you do have a problem with a transaction, it’s best to contact the buyer directly via AfricanArtVillage. Buyers are also encouraged to contact you if they experience any issues.
For an EU buyer wishing to resolve a dispute with an EU seller: we believe our case system is the most effective and speediest means of resolving disputes between buyers and sellers. However, if you don’t want to use our case system, you have the option of using the EU Online Dispute Resolution platform instead, which you can find here.