l. AfricanArtVillage Buyer Policy
ll. AfricanArtVillage Seller Policy
lll. AfricanArtVillage Refund Policy
l. AfricanArtVillage Buyer Policy
Placing AfricanArtVillage Wholesale orders outside the AfricanArtVillage Wholesale purchase order system is considered fee avoidance and may result in the suspension or termination of your account. All orders on AfricanArtVillage Wholesale must be placed through the AfricanArtVillage Wholesale purchase order system.
2. Buyer Terms
Buyers agree with the following terms:
- You guarantee that you represent a retail business and have the authority to enter into agreements on behalf of that business.
- When issued an invoice for an order, you agree to make payment in accordance with the seller’s policies and AfricanArtVillage policies. Non-payment or late payment may result in the suspension or termination of your account and subject you to other collection mechanisms.
- You agree to allow sellers and AfricanArtVillage to contact you via AfricanArtVillage’s Email regarding orders you place. Not responding to inquiries from AfricanArtVillage within seven (7) calendar days may result in the suspension or termination of your account.
- You acknowledge that Buyers may be featured on ourAfricanArtVillage platform or in other AfricanArtVillage Wholesale promotional campaigns from time to time
II. AfricanArtVillage Seller Policy
1. Qualifying for AfricanArtVillage Wholesale
Prospective sellers must apply and be approved by AfricanArtVillage to sell on the AfricanArtVillage marketplace. Sellers are approved based on criteria such as brand identity, quality and pricing. However, only African arts and Antiques(Sculptures, Paintings, Decorative arts, etc) are items approved in AfricanArtVillage marketplace
AfricanArtVillage reserves the right to approve or reject any application to join AfricanArtVillage and to refuse service to anyone, for any reason, at any time.
Completing AfricanArtVillage Wholesale orders or transactions outside the AfricanArtVillage Wholesale purchase order system is considered fee avoidance and may result in the suspension or termination of your account and subject you to other collection mechanisms. All orders on AfricanArtVillage must be placed through the AfricanArtVillage purchase order system.
3. Seller Terms
Sellers agree with the following terms:
- Fees: Sales made through AfricanArtVillage will incur a 35% transaction fee (excluding taxes and shipping costs) paid to AfricanArtVillage. You may also incur a payment processing fee if a buyer pays with a credit or debit card. Transaction and processing fees will be added to your AfricanArtVillage bill.
- Pricing: AfricanArtVillage maintains a minimum margin requirement to meet industry standards and the expectations of our retailer community.
- You agree to accurately and faithfully update the status of orders through the AfricanArtVillage purchase order system (for example, as “Approved,” “Shipped,” or “Paid”). Failure to do so is considered fee avoidance and may result in the suspension or termination of your account and subject you to other collection mechanisms.
- You agree not to use AfricanArtVillage’s features or tools to direct transactions off AfricanArtVillage All purchase orders initiated through AfricanArtVillage Wholesale must remain on AfricanArtVillage Wholesale.
- You agree to allow buyers and AfricanArtVillage to contact you via AfricanArtVillage regarding orders you receive. Not responding to inquiries from AfricanArtVillage within seven (7) calendar days may result in the suspension or termination of your account.
- You agree only to sell items on AfricanArtVillage that comply with AfricanArtVillage policy
- Delivery Time frame: The seller must deliver the goods to the customer through AfricanArtVillage Delivery Arrangement within a maximum of 5 days. AfricanArtVillage delivery arrangement is a partnership between AfricanArtVillage and two major shipping companies DHL and UPS. Only artist affiliated to AfricanArtVillage can used this channel to send products to customers.
III. AfricanArtVillage Refunds, Returns, and Exchanges policrty
AfricanArtVillage is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.
However, there is a common Refund and Return policy for all shops on some issues:
- Money must be refund when an item is not being as described
- Money must be refund when an item has not been delivered
- If the item is not as described, the buyer should return the item to the seller; the seller will pay the cost of return shipping.
The seller will return the money to AfricanArtVillage, and AfricanArtVillage will send the money back to the customers via the payment gateway ; the charges associated with it will be pay by the seller(artist) as well as the cost of return shipping.
As a seller on AfricanArtVillage, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. This includes:
- Whether or not you accept returns (except the conditions cited above)
- The time frame in which you may accept a return
- Who will pay for the cost of return shipping for any items that are sent back to you
If you enter into a return agreement with a buyer via AfricanArtVillage’s case system, we require you to fulfill that agreement. This may include:
- Issuing a refund for the returned item(s)
- Providing AfricanArtVillage with proof of shipping for a replacement item
If you do have a problem with a transaction, it’s best to contact the buyer directly via AfricanArtVillage. Buyers are also encouraged to contact you if they experience any issues or contact AfricanArtVillage
Before purchasing, it is best to locate and get familiar with the shop’s policy. You can also go to the Shipping & Policies tab on an individual listing page.
Specific questions about a shop’s policies are best answered by the seller via AfricanArtVillage. You can contact AfricanArtVillage prior to ordering to get clarification.
Returning an item
It’s important to have a return agreement with the seller before you ship an item back. This means you’ll want to ensure that you have the following:
- Confirmation from the seller via AfricanArtVillage’s case system that they’ll accept the return
- A return shipping address provided by the seller
- The timeframe in which the seller expects to receive the returned item
- An agreement determining which party is responsible for the cost of return shipping (the buyer or the seller)
We also recommend holding on to all records of return shipment (like tracking information or a postal receipt) in case further action is required.
Issues with a transaction
Since each seller on AfricanArtVillage runs their own shop, AfricanArtVillage is indirectly involved in transactions between individual buyers and sellers.
This also means when you encounter an issue with a transaction (such as a non-delivery or an item not being as described), we ask that you first contact the seller via AfricanArtVillage to report the issue so that a solution may be find. Because AfricanArtVillage is indirectly involved in the transaction between buyers and sellers, we are unable to issue immediate refunds for purchases. AfricanArtVillage will mediate between the buyer and the seller so that they will come to a mutual resolution.
Buyer Protection on AfricanArtVillage
AfricanArtVillage has several teams dedicated to preventing fraud in our marketplace. You can also help to ensure a smooth transaction by doing the following:
- Contact the seller via AfricanArtVillage before committing to the purchase. Getting to know your seller can help you to make an informed decision about purchasing from their shop.
- Hold on to your conversations with the seller, so you can easily access them in the event of a dispute.
- Before purchasing, read the seller’s shop policies to see their shipping services and return policies. To get to a seller’s shop policies, click Policies at the bottom of their shop homepage .
- If your item doesn’t arrive or it doesn’t match the description in the listing, you may be able to open a case on AfricanArtVillage if you’re unable to work things out with the seller.
Buyer Case Resolution
If you’re looking to return an item or get a refund from an order on AfricanArtVillage, the first thing to do is contact the seller via AfricanArtVillage. Each seller has their own shop policies that should address issues like these.
If you’ve reached out to the seller and haven’t heard back, or if you’re unable to resolve your issue together, you can file what’s known as a “case.” Please contact AfricanArtVillage. With AfricanArtVillage’s case system, members work together to resolve disputes that result in a non-delivery or are not as described.
Here’s a couple of things to keep in mind:
- For orders made with AfricanArtVillage Payments, you can only use one method of dispute resolution against sellers on AfricanArtVillage. You must have an AfricanArtVillage account to open a case. That means that if you purchase an item using guest checkout, you’ll have to register for an account on AfricanArtVillage before you can file a case.
Types of cases buyers can file
There are two types of cases that a buyer can open:
1) a Non-Delivery case
2) a Not-as-Described case
A Non-Delivery occurs when a buyer places an order and submits payment, but does not receive the item. A few examples of Non-Delivery cases:
- An item was never sent.
- An item was sent to an address that is not on the AfricanArtVillage receipt.
- There is no proof that the item was shipped to the delivery city/state and zip code.
An item is Not-as-Described if it is materially different from the seller’s listing description and photos. Here are a few examples of Not-as-Described cases:
- The item received is a different color, model, version, or size.
- The item has a different design or material.
- The item was advertised as authentic but is not authentic.
- The seller failed to disclose the fact that an item is damaged or is missing parts.
- A buyer purchased three items but only received two.
- The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new,” and the item is used.
Not-as-Described cases can also be filed for late delivery. To qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
- The item(s) were ordered for a specific date or event.
- A deadline was agreed upon by the buyer and seller.
- The item(s) are rendered useless after that date.
If an item is materially similar to the seller’s listing description and photos, it would not be eligible for a Not-as-Described case. Here are a few examples of what would not qualify as Not-as-Described:
- The defect in the item was correctly described by the seller.
- The item was properly described but the buyer simply did not want it after they received it.
- The item was properly described but did not meet the buyer’s expectations.
- The item has signs of wear and was correctly described as used condition.
- The item was damaged during shipment.
Some transactions on AfricanArtVillage will not qualify for the case system. Some may violate AfricanArtVillage’s policies. Others may not be covered by AfricanArtVillage’s case system. Some examples:
- Items that are purchased in person
- Intangible items, including services
- Transactions where payment is not made via AfricanArtVillage’s Checkout system
- Items that are returned without a return agreement
- Items that have been used, worn or washed after receiving
- Physical or tangible items that are not available for return
- Items that are received after the agreed-upon delivery date due to shipping delays
- Cost of shipping disputes
For an EU buyer wishing to resolve a dispute with an EU seller: we believe our case system is the most effective and speediest means of resolving disputes between buyers and sellers. However, if you don’t want to use our case system, you have the option of using the EU Online Dispute Resolution platform instead, which you can find here.